CAREER HISTORY
January 2008 – Present
Customer Services
Responsibilities include the sourcing of parts from suppliers which include motion control parts, switches, mechanical and electrical components.
May 2007 – December 2007
Cat C (Class II)HGV Driver
Responsible for collecting packs of bricks from major building sites, in accordance with scheduled requirements, and delivering finished ‘special’ bricks / fabricated chimneys, back to the customer on 26tonne, flat bed 6-wheeler.
June 2005 – May 2007
Internal Sales
Responsible for day-to-day managing of Customer Accounts & stock levels of proprietary manufactured Alloys (Ferralium; Marinel220/230, Hiduron191, Hidurel 5, Langalloy K500/400) using a mixture of Excel Spreadsheets & Microsoft Project. Duties also include Credit Account checking, Quote preparation, logging, reporting and subsequent Order Processing. Liaison with production & quality depts to improve productivity & deal with any Customer issues that may arise. Also generation of stock & manufacturing route cards & timing plans.
March2004 – June2005
Internal Sales Support – Plastic Products
Responsible for taking customer calls, logging monthly enquiries and processing orders for plastic random packings utilised in mass transfer industry. Quote preparation and costing utilising Gross Margin methodology. Close liaison with accounts, shipping and manufacturing departments essential. Excellent telephone manner and communication techniques required.
Novembe2000 – June2002
Production Planning Engineer: Subsidiary Transfer Planning
Based in Germany - responsible for planning the transfer of new and existing lines from parent company in Germany, to sister company in UK. Involved detailing all aspects related to transfer; creation of timing plans, stock of parts / finished product prior to transfer; problem solving, liaison with all other associated departments in transfer; organising operator training, co-ordinating and documenting meetings; customer liaison, packing & shipping line, ensuring all services at UK site installed, FMEA updates) and dealing with general day-to-day production concerns from the UK factory. Good communication techniques essential (German and English).
July2000 – November2000
Gross Margin Analysis Team Leader
Responsible for calculating the Gross Margin for all Products, correcting system data errors, and evaluating products for analysis to increase the Margin, co-ordinating & chairing cross-functional weekly meetings, documenting savings associated with each improvement. Daily use of Microsoft Office tools.
July1999 – July2000
Principal Quality Engineer: Volvo / Honda / Audi
Role as below, but with additional responsibility for day-to-day production and customer quality concerns, reporting 0km and warranty PPM data. Qualified as First Aider.
July1998 – June1999
APQP Engineer: Volvo
Responsible for gaining Volvo approval for existing products and components that transferred from parent company in Germany. Co-ordinated dimensional measurement and material / functional testing for products in order to comply with customer / PPAP requirements. 6 Sigma techniques employed. Frequent trips to Germany & liaison with Volvo Engineering were essential.
July1997 – July1998
New Product Quality Engineer: General Motors
Moved to this position which involved the charting of procedures and quality concerns for GM. Worked in a high-pressure environment, with constant deadlines for the delivery of new product designs. Project management skills required, in addition to co-ordinating activities between Sales, Purchasing, Assembly, Manufacturing, Logistics, Testing Services and Design departments. Regular communication between GM personnel and American office required.
Trained as an internal auditor to conduct and record findings, in order to maintain QS9000 requirements. Attention to detail and Customer specific requirements a must.
January1996 – July1997
Assembly Quality Engineer
Dealing with internal and customer quality concerns for MM. Large portion of the time spent engineering solutions to meet specific requirements of customers (Toyota, Honda, Rover, Ford, Renault, Nissan, Peugeot, Rolls Royce). Other aspects of post involved setting of quality standards, control and logging of ISIR’s for components used in manufacture of headlamps; generating feedback in correct format for suppliers and customers - aided by SPC, FMEA, 8D, quality circles; creation of visual aids where appropriate; organizing working parties when quality concerns arose at customer. For approx. 6mth. responsible for team of 12 inspectors, covering 3-shifts in Assembly and Manufacturing. Also assessment and aiding implementation of suggestions.
March1995 – Dec1995
Lean Production Engineer
Working in a team of six engineers to develop, train and implement Japanese ‘JIT’ Lean Production philosophy throughout the company. Involvement in developing standard working instructions, 5S training and auditing, Heijunka board to level production flow, Kanban cards, quick-changeover methods, implementation of Kaizen suggestions, work-balancing and batch building.
July1994 – March1995
Senior Applications Engineer
Responsible for setting up a cell to manufacture friction welded aluminium prop-shafts, dealing with suppliers to acquire equipment necessary for cell, and creation of CapEx justifications. Use of SIM to verify cell layout and operator balance. Feedback of 0km ppm data to Volvo on monthly basis. Co-ordinating monthly AQP meetings with suppliers and customers to ensure project targets were met and customer concerns were addressed. Also chaired weekly quality circle meetings with operators, and suppliers where necessary.
GKN Automotive Development Scheme
September1991 – June1994 Graduate Engineer – Various Placements